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Ingenting i världen - hellre än jag vill
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Shipping & Returns Shipping & Returns
TERMS OF DELIVERY

1a. Delivery time for downloadable digital content (MP3)
After a approved money transaction the digital files (MP3-songs) will be available as a link for download directly from our homepage. You have 3 days and 5 opportunities to download the file.

1b. Delivery time for physical items (CD and DVD)
The normal delivery time is 6 respective 20 working days from the day the order was placed. (Most products; 3 to 6 workingdays). If an order contains CDs with a delivery time of both 6 and 20 working days, the CDs in stock will be delivered after 6 working days and the rest as soon as they are delivered to stock from our suppliers. (CDs with 20 days delivery time are not available in Scandinavia and have to be ordered from abroad, thus causing the longer delivery time.)

You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase.

We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations for price difference on AdOpen Online Music Shop caused by wrong price codes, wrong number of CDs in boxes etc.

2. Confirmation
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact AdOpen Online Music Shop´s Customer service.

3. Payment options
At present, we only accept mayment options acceped by Paypal.
When you pay with credit card, the payment is handled by our payment partner Paypal (www.paypal.com) to guarantee secure payments.

When you pre book a product that is not yet released, the amount will be transferred to AdOpen Online Music Shop the same day you place your order.

If a product in your order is back ordered and if you after 28 days still have not received the full shipment, the rest of the products will be cancelled from your order and the reserved amount will be released.

IMPORTANT! To ensure your safety and comfort we use a secure order form, which means that all content of the form is encrypted (coded to unrecognizable characters). No external parties will be able to access the information you have given. Read more under heading 8, Security.

4. Freight
The freight cost is automatically calculated and added to each order at checkout.

Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.

5. Transportation
AdOpen Online Music Shop accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.

6a. Return policy downloadable content

Downloadable files are not refundable after download, if you have problems with dowloads, broken files or if you got the wrong files, please contact us.

6b. Return policy physical items

You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to Customer service or through a standard mail to: AdOpen Online Music Shop,
Box 385, SE-210 23 MALMÖ, SWEDEN

The message shall contain the following information: a) order number b) invoice number c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package (seals or plastic needs to be unbroken). Return the product together with the invoice (or a copy of both pages). State the cause of the return on the back side of the invoice! You will have to pay the freight cost for the return. Return against cash on delivery is not accepted.

AdOpen Online Music Shop guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact Customer service at AdOpen Online Music Shop without delay or at the latest within 14 days after reception. Customer service will take care of your complaint and send you a return label with pre-paid postage. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package (seal or plastic needs to be unbroken). Return the product together with the invoice (or a copy of both pages). State the cause of the return on the back side of the invoice.

IMPORTANT! You must contact Customer service before you return wrongly supplied or damaged products to get the return request approved and the return postage paid.

The responsibility for errors in ordered products is limited to the terms now stated.

7. Non picked up goods
If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 10. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.

8. Security
All money trasfers are encrypted by SSL and are guaraneed by Paypal.

SSL protocol processes the data in several different ways in the purpose of making it unreadable
for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).

SSL uses digital certificates to validate sender, recipient or both sender and recipient of the data transfer. A digital certificate is the "tool" that is used to tie the information about an individual or a company to a so called "public key". This key has two purposes:

All SSL certificates for the Internet use are handled by companies that are certified as certificate creators (or authorities). This brings that all SSL-certificates are unique and correctly made. Everyone applying for a SSL-certificate has to prove their company or their own identity to be able to purchase the certificate.

The only demand for customers is that they have a webbrowser that can use SSL which two of the most common webbrowsers Internet Explorer and Netscape communicator have been able to since long.

9. Governing Law and Jurisdiction
Contracts between you and AdOpen Online Music Shop shall be governed by Swedish Law.
AdOpen Online Music Shop follows the recommendations of the Swedish Consumer Authority.
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